Data deletion request

If you are a business using Cresa

You can export your contacts at any time from your workspace and delete individual records yourself. To delete a whole workspace and the data in it, email hello@crestsync.com from the address on the account and include:

• Your workspace name
• Whether you want the whole workspace removed or specific records
• Whether you need an export first

Deleting a workspace removes its conversations, contacts, deals and uploaded knowledge base material. It does not delete anything held by the connected platforms themselves — messages in your WhatsApp Business Account, your Facebook Page or your store remain under those platforms' own controls.

If you messaged a business that uses Cresa

The business you messaged controls that conversation, so the request goes to them and we pass it on. Email hello@crestsync.com with:

• The name of the business you contacted
• The phone number, email address or account handle you messaged from, so the records can be found
• What you want removed

Please do not send identity documents, card numbers or other sensitive details in this email — they are not needed to find a record.

Facebook and Instagram users

If you remove Cresa from your Facebook or Instagram account settings and ask for your data to be deleted, Meta notifies us automatically. We then delete the conversations, messages and comments linked to your account and give Meta a confirmation code you can use to check the request.

Removing Cresa's access instead

If you want to disconnect a channel rather than delete data, remove the Cresa app from that platform directly — in Meta Business settings, your Google or Microsoft account permissions, LinkedIn settings, the TikTok for Business portal, or your Shopify or WooCommerce admin. Cresa stops receiving new messages from that channel immediately.

What happens next

We acknowledge every request by email and tell you what was found and what was removed, normally within 30 days. Some records may be kept where the law requires it — for example billing records — and we will say so explicitly rather than quietly keeping them.

Questions: hello@crestsync.com